Q&A. Why is Chrome not uninstalled on my PC?

1.5k shares Tweet

You can sign up now for Rick’s tech tips newsletter

Heather G. – My Chrome browser on Windows 10 keeps crashing.

It can freeze at times, but other times it turns black. However, sometimes Chrome will freeze every single time.

Chrome’s Add or Remove Program option in Control Panel failed to work.

“Please close all Google Chrome Windows and try Again.”

It will do this even though there is no Chrome window open. Rebooting also doesn’t solve the problem. What is the best way to remove Chrome from your computer in order to install it again?

Rick’s solution: Heather. It could be that there are many causes to this problem, even though Chrome might not be the culprit.

Chrome’s default setting is to reinstall Chrome.

It is a good idea to run a malware scan. Here’s how it works.

After you confirm that your computer is clean of malware, the problem may persist. I suggest checking to determine if there are any browser extensions that could cause the problem. Here’s how to do it:

1 – Start Chrome. Copy and paste the URL into your browser address bar.


2 – Use the Enter key to enter.

3.) Click the blue sliders on your screen to deactivate all extensions (they will turn grey to show that they’ve been disabled).

4 – Close Chrome. Then reopen it. Chrome shouldn’t crash after being used for long periods of time. You’ll be able to tell if the issue is caused by an unreliable extension.

Continue to the next section if that happens. Chrome can still crash. If this happens, however, just skip Step 5.

5 – Enable the first extension in the list again, then close Chrome. You can test to verify that the browser does not crash. Chrome might crash if this happens, so disable the next extension on the list.

This process can be repeated until the extension causes your browser crashes is found, and then you should delete it.

Chrome, if not malware or another browser extension is to blame it will most likely be Chrome.

It is possible that Chrome will be removed from this point if you run a malware scan, and remove any threats.

Give it a chance. Once it’s working, restart your PC, reinstall Chrome and you are done.

If Chrome is still not uninstallable, please check if Chrome processes are active and terminate them if necessary. Here is how to do it:

1 – To launch Task Manager, press the Ctrl+Shift+Esc combo.

2 – Next, click the Processes tab.

3 – Go through the complete list and delete every process in Chrome.

Right-click on any chrome process to close it and click End task. You can repeat this step until all chrome process are finished.

4 – Re-launch Add or Remove Program Tool.

Chrome should now be uninstalled without problems. Re-install Chrome once it has been deleted.

Bonus tip – This article explains how Chrome creates multiple processes on your machine (as indicated in the task manger).

Heather Updates: It was an extension called Browser Helper Reloaded. Chrome was able to work fine as soon after I disallowed it.

It doesn’t seem to have been installed. I don’t know how it works.

It has passed and now everything is normal. I’m grateful.

You can click here to contact me with any technical questions.